First Help Tech – Repair Warranty Policy

1. Overview

At First Help Tech, we are committed to providing professional, reliable, and transparent repair services for phones, tablets, laptops, smartwatches, and other electronic devices. This Repairs Warranty Policy explains the coverage we provide after a repair, the duration of warranty depending on the type of part used, what is excluded, and how customers can make a claim.

This policy applies to all repairs carried out by First Help Tech.

2. Warranty Duration

The length of warranty depends on the type of replacement part used during the repair:

  • 12 Months Warranty – for repairs where original parts are supplied and fitted by First Help Tech.

  • 3 Months Warranty – for repairs where generic/aftermarket parts are used.

The warranty period begins on the date the repair is completed and the device is returned to the customer.

3. What’s Covered

Our repair warranty covers both the specific part(s) replaced and the workmanship of the repair.

Covered under warranty:

  • Defective replacement parts installed by First Help Tech

  • Workmanship errors by our technicians

  • Repeat faults directly related to the original repair

4. What’s Not Covered

The following situations are excluded from warranty coverage:

  • Physical or Accidental Damage

    • Cracked screens, dents, or water damage occurring after the repair

    • Damage caused by drops, pressure, bending, or misuse

  • Unrelated or Pre-Existing Issues

    • Problems not connected to the original repair (e.g., logic board failure after a battery replacement)

    • Issues that were present before the repair but not resolved by the service requested

  • Unauthorized Tampering

    • Any attempt by a third party to open, modify, or repair the device after our service

    • Use of the device with incompatible chargers, batteries, or accessories

  • Normal Wear & Tear

    • Expected battery capacity decline over time

    • Cosmetic scratches, marks, or other signs of everyday use

  • Water or Environmental Damage

    • Corrosion, liquid ingress, or damage caused by extreme heat/cold

5. Warranty Conditions

To qualify for warranty service:

  • The repair must have been performed by First Help Tech technicians

  • The warranty period (12 months for original parts, 3 months for generic parts) must still be valid

  • The issue must be directly related to the original repair and not caused by external factors

  • The device must show no signs of additional damage, tampering, or misuse since the repair

👉 Customers are advised to test their device at the time of collection to ensure full functionality.

6. How to Make a Warranty Claim

  1. Contact Us
    Email: info@firsthelptech.ie or visit our Celbridge shop with:

    • Repair receipt or order number

    • Device make and model

    • Description of the issue

    • Photos or videos (if applicable)

  2. Inspection
    The device must be returned to our shop for inspection by our technical team.

  3. Resolution

    • If the issue is covered, we will repair or replace the part at no extra cost.

    • If the part is no longer available, we may offer an alternative solution such as store credit or partial refund.

    • If the issue is not covered under warranty, we will provide a repair quote before proceeding.

7. Limitations of Liability

Our repair warranty is limited strictly to the replacement part(s) and workmanship provided by First Help Tech. It does not extend to:

  • Any additional or unrelated faults developing after the repair

  • Data loss (we strongly recommend backing up devices before repair)

  • Costs of third-party repairs attempted after our service

  • Indirect or consequential losses arising from device failure

8. Policy Updates

This Repairs Warranty Policy may be updated from time to time. Any changes will apply to repairs carried out after the updated policy is published.

For any questions, please contact us at info@firsthelptech.ie.

Last updated: January 19th, 2025