Quote and Repair Service Terms and Policy | FirstHelpTech

Welcome to FirstHelpTech!
Before proceeding with a repair or installation service, please review the following terms and policies carefully.
By submitting your device for service, you agree to these terms.

1. Quotes

  • Free Estimates: All quotes provided via our online form, email, or in-store are free and without obligation.

  • Accuracy: Quotes are based on the information you provide. If additional faults are discovered during diagnosis, you will be contacted with a revised quote before any repairs are made.

  • Validity: Quotes are valid for 14 calendar days from the date issued. After this time, prices and availability may change.

  • Non-Binding: Submitting a form or receiving a quote does not guarantee acceptance of your repair unless confirmed by a FirstHelpTech technician.

2. Repair Services

  • Professional Repairs: All repairs are performed by trained technicians using appropriate tools and techniques.

  • Part Quality: We use only high-quality, tested parts. OEM (Original Equipment Manufacturer) parts are used where available; otherwise, the highest quality compatible parts are sourced.

  • Repair Authorization: By submitting your device, you authorize FirstHelpTech to inspect, diagnose, and repair your device as agreed.

  • Turnaround Times:

    • Standard repairs are typically completed within 1–2 business days after receipt of the device, depending on part availability.

    • More complex repairs may require additional time. We will inform you if there are any delays.

3. Warranty

  • Repair Warranty:
    All repairs performed by FirstHelpTech are covered by a 90-day warranty starting from the date of repair completion.

  • Warranty Covers:

    • Defects in parts we installed

    • Defects in workmanship

  • Warranty Does Not Cover:

    • New accidental damage (drops, cracks, liquid exposure)

    • Devices that have been opened, tampered with, or repaired by another party after our service

    • Software issues, viruses, or data loss unrelated to the repair

  • Warranty Claims:
    Must be supported by the original invoice and device must be presented in the same condition as returned to the customer.

4. Data Responsibility

  • Data Backup:
    Customers are strongly advised to back up their data before submitting their device.
    While we take care to protect your data, we cannot guarantee data preservation during repairs.

  • Liability:
    FirstHelpTech is not liable for any data loss, software corruption, or personal data breach resulting from hardware repairs, installations, or diagnostics.

5. No-Fix, No-Fee Policy

  • If we cannot repair your device (e.g., due to irreparable motherboard failure or parts unavailability), no labor fee will be charged.

  • Exceptions: Diagnostic fees and return shipping fees (if applicable) are still payable.

6. Preferred Service Method

Customers can choose between two service options when booking a repair or installation:

a) Drop-Off at Our Location

  • Devices can be dropped off in person to us in Celbridge, Co. Kildare.

  • Drop-offs are available during our normal business hours and only by appointment.
    Monday – Friday: 9:00 AM – 5:30 PM

b) Postal Repair (Free An Post Label Provided)

  • We offer free An Post shipping labels for easy and safe mailing of your device.

  • After your booking form is submitted and the repair is confirmed and paid online, we will email you a shipping label.

  • Customers are responsible for securely packaging the device.

    • Tip: Use sturdy boxes and plenty of padding to protect the device during transport.

  • Upon receipt, your device will be logged and inspected by our team.
    Any differences between your original description and the device's condition will be communicated immediately.

  • Return shipping after completed repairs is free.

  • If a repair cannot be completed and you choose not to proceed, a small return shipping fee applies.

Important:
FirstHelpTech is not responsible for damage caused by poor packaging or losses during third-party courier handling. Please package your device carefully.

7. Payments

  • Due on Completion:
    Full payment must be made once the repair or service is completed and prior to collection or dispatch.

  • Non-Collection:
    Devices not collected within 60 days of repair completion may be disposed of or recycled to recover costs, after appropriate notice to the customer.

8. Liability Disclaimer

  • Damage During Service:
    While extremely rare, certain repairs (especially on already damaged or liquid-exposed devices) carry a risk of further damage.
    FirstHelpTech is not liable for pre-existing conditions or unforeseen damage arising during standard repair procedures.

  • Device Condition:
    Devices sent in for repair must be complete and must not be modified with third-party alterations unless disclosed beforehand.

9. Agreement to Terms

By submitting a device for inspection, repair, or installation service, you acknowledge and agree to these service terms and policies in full.
This agreement is binding upon submission of your device to FirstHelpTech, whether in person, by post, or through online booking.

📞 Contact Information

If you have any questions or concerns about these policies, please contact us:

We are here to help!

Book a Repair / Get a Quote