First Help Tech – Product Warranty Policy

1. Overview

At First Help Tech, we stand by the quality and reliability of the spare parts, tools, and accessories we supply. This Warranty Policy explains the coverage we provide for defective items, the limitations that apply, and how to make a claim.

This policy applies to all items purchased either online through www.firsthelptech.ie or in-store.

2. Warranty Duration

Unless otherwise stated on the product page, all items are supplied with a 12-month limited warranty starting from the date of delivery or in-store purchase.

3. What’s Covered

Our warranty covers manufacturing defects in materials or workmanship that affect the normal function of the product.

Examples of covered items include:

  • Internal components of replacement parts (ICs, flex cables, connectors)

  • Repair tools or instruments with operational faults

  • Display assemblies (screens, touch panels) with non-user-induced issues

  • Batteries not holding charge within specification

  • Cables, adapters, or accessories with defective wiring

4. What’s Not Covered

The following issues fall outside the scope of our warranty:

  • Installation Damage

    • Cracked LCDs, torn flex cables, or misaligned parts during fitting

    • Forced installation into incompatible devices
      ⚠️ Always test the part before full installation — any physical damage after use is not covered.

  • Normal Wear & Tear

    • Scratches, dents, abrasions, or cosmetic marks

    • Battery capacity reduction over time

  • User or Environmental Damage

    • Water ingress, corrosion, or extreme heat/cold exposure

    • Electrical shorts caused by misuse

  • Third-Party Tampering

    • Modifications, soldering, or repair attempts by non-authorized persons

    • Use in unsupported or altered devices

  • Compatibility Issues

    • Parts ordered for the wrong model or mismatched devices
      We recommend checking compatibility or contacting us before purchasing.

5. Warranty Conditions

To qualify for support, the item must:

  • Have been purchased directly from FirstHelpTech (online or in-store)

  • Be within the 12-month warranty period

  • Show no signs of external damage, improper handling, or incorrect installation

👉 We strongly recommend testing all parts (especially displays and logic boards) before completing the installation.

6. How to File a Claim

  1. Contact Us
    Email: info@firsthelptech.ie with:

    • Order number or in-store receipt

    • Product name or SKU

    • Clear description of the issue

    • Photos/videos of the fault (where possible)

  2. Initial Review
    Our technical team will assess the evidence and may request further tests or the return of the item.

  3. Resolution
    If confirmed as faulty due to a manufacturing defect, we will:

    • Provide a free replacement part, or

    • Offer store credit or refund (at our discretion)

    ⮕ We may ask for the faulty item to be returned for inspection. Return postage is the customer’s responsibility unless agreed otherwise.

7. Limitations of Liability

This warranty is limited to the defective item only. It does not cover:

  • Labor or installation costs

  • Device damage caused by defective or mishandled parts

  • Any indirect or consequential loss

8. Updates to This Policy

We may amend this policy from time to time. Any updates will be published on our website and apply to new purchases made after the update.

For any queries, please contact us at info@firsthelptech.ie.

Last updated: January 19th, 2025