Yes! Oui. Si. Ja. Kyllä! We’re an official Irish company, registered under the VAT number. We also use an international standard in payment protection, PayPal Express Checkout, Shopify Payments and 3D Security, so you’re safe with us.
We want to ensure your confidence when buying from firsthelptech.ie and to get the most security we suggest the following techie precautions:
Install Security Software
Most threats come from malicious software or viruses so you need to ensure they are kept out like the cold. Make sure your computer is installed with antivirus and anti-spyware software and a firewall. Mmmm, fire.
Security Software manufacturers constantly respond to new threats. They do so with updates that iron out any bugs – so make sure and update regularly to keep your security software at its most effective.
Register/Login to the website. Use strong and smart passwords for log in. “Password” is not a great choice. Use upper and lower case characters (PaSsWoRd?), add numbers (P455w0Rd?) and special characters to your password. This will make it more difficult for others to guess. Regularly change your password and remember – always log out at the end of a session. Consider using a password management/generator tool.
Check For The Padlock Icon
It will appear in your internet browser when you start the secure payment process on our site. No padlock? No go.
Don’t Share Personal Information
First Help Tech will never e-mail or call you to ask you to disclose or verify your First Help Tech password, credit card or bank account number. We’re too busy! If you are contacted or receive an unsolicited email asking you for any of this information, disregard the request and report the incident to our team. They’ll handle it.
Talk to us on LiveChat or check out our Contact Us page for other ways to get in touch with us. You can also find us on Viber, WatsApp, using the Phone Number: 0879720781 or mail us directly on email@example.com
If the button says "Pre-order" then yes, you can pre-order the item. It will be delivered as soon as we get the item in stock. To find out more about the lead time on the product(s) please talk to us on chat or visit our Contact Us page.
Of course you can, unless your parcel is already on your way. Talk to us on chat or look on the Contact Us page to find another way to get in touch with us (note: a smoke signal is not one of these ways).
If you’ve created an account with us, go to "Your account" on the top right-hand corner of the page to sign in (if you haven’t already). Click again on your name, then you will be able to view all of your purchases at First Help Tech. To access further information about an order (e.g. billing information, delivery address, etc.), click the link “View order”, located under your order number on the right-hand side. You may have to select “View all orders” if your past orders are not displayed. If you don't have an account with us, contact us on live Chat, available Monday through Friday 10:00-17:00 CET, or alternatively at firstname.lastname@example.org, quoting your order number, and we will get back to you with the information you have asked for.
When your order is confirmed, you get a link with the invoice for your order. You can also download it from your profile, finding the specific order. If you don't have an account with us, contact us on Live Chat, available Monday through Friday 10:00-17:00 CET, or alternatively at email@example.com, quoting your order number, and we will get back to you with the information you've asked for.
You can pay by either credit or debit card, or PayPal. We use PayPal Express Checkout, a PayPal service used to process Paypal payments and Shopify Payments, based on Stripe, international payment service used to process payments by card, so your information is completely safe with us.
Taxes (VAT) are included for orders delivered to countries inside the EU. For the USA, non-EU countries in Europe, and other international deliveries the VAT is either omitted or automatically subtracted during the checkout depending on the shipping country.
If you've ordered any items to Ireland, you have the Standard Shipping for Free. No Promo codes, no minimum amount.
For all the other countries all orders over 100€ come with free express shipping. So all you need to do is spend 100€ or more and you’ll get your parts at absolutely no extra cost. How awesome is that?
Our goal is to offer you the best shipping options, no matter where you live. Every day, we deliver to hundreds of customers across the world, ensuring that we provide the very highest levels of responsiveness to you at all times.
Based on our collaboration with the postage service, the shipping is divided in 3 zones, that define the price of shipping.
We have 3 delivery options, that defines the price, security and time of your delivery.
Standard Shipping from First Help Tech is ideal for you if you want reliability at an affordable price. We can deliver any item all over Ireland and to more than 200 countries worldwide at a very cost-effective price. However, we would recommend you to select the registered method Registered Shipping for items like LCD screens or Touch panels.
Registered Shipping Registered Shipping provides secure delivery. It allows you to track your delivery.
Express Shipping is a reliable, fast and cost-effective alternative way to get your item delivered on time, every time. We guarantee next working day delivery in the Republic of Ireland.
First Help Tech is using the shipping and delivery services from AN Post Ireland. The delivery period may vary based on your region, weight, and shipping option that you've selected.
In our experience the shipping period varies : For Ireland: • Free Shipping: 1 - 2 working days, with tracking for orders of 100€ and more. • Standard Shipping: 1 - 3 working days, with no tracking. • Registered Shipping: 1 - 2 working days, with tracking. • Express Shipping: next working day, with tracking
For Europe: • Free Shipping: 3 - 8 working days, with tracking for orders of 100€ and more. • Standard Shipping: 4 - 10 working days, with no tracking. • Registered Shipping: 3 - 8 working days, with tracking.
For the rest of the World: • Free Shipping: 10 - 21 working days, with tracking for orders of 100€ and more. • Registered Shipping: 10 - 21 working days, with tracking.
However, this is just an approximation, and your delivery period may be shorter or sometimes even a bit longer.